Pathetic service- online orders mixed up

Hi there,

So I have done and upgrade online during the black Friday specials , I typed in my number *** and I was eligible for an upgrade..I clicked on upgrade and continued placing my order.. I placed an order for upgrade on the special for Samsung A31 phone a Samsung tab 8 tablet 150min +2gb + 20gb + 2gb on the tablet for a period for 36months..

My phone and tablet was delivered before the new month of December but to my surprised on the 1st of December 2020 I did not receive the minutes and data as promised..I contacted vodacom customer care and was notified that I was given a completely new contract and not an upgrade and there wasn't anything they could do.i will now have to pay for 2 contracts. Is this how people are getting conned now days. if vodacom can't help me then who can? this mix up is not my problem. Vodacom made and error and should rectify the mistake.

I am not going to continue to pay for a separate contract when all I wanted was an upgrade. I have friends and family that have taken contracts and upgrades during black Friday and some of them have had terrible service from vodacom and was not given what was promised.

If the service is this pathetic, cancel my contract and il move over to another network with better service because this is ridiculous. , I will not tolerate being cheated into something I did not want.

Please sort this out asap

Thanks Maq