Pathetic service online

I have been trying to get my upgrade phone delivered since 02/12/2024. Never have they told us that the original ID was needed of the contract holder which is my husband and he works out of town. I have always taken delivery on the copies. Now it is not acceptable. Changed delivery date through RAM couriers so we could get the original ID. Now no delivery is taking place - parcel must be released through the sender. Trying to get this done is also such an issue. If my husband is not available to take delivery - although we have his ID it is not going to happen. Now we have to arrange TP delivery instruction. NO ONE EVER TOLD US ABOUT THIS. THIS IS SO FRUSTRATING. I THINK THIS WILL BE OUR LAST UPGRADE THROUGH VODACOM. WHY IF I NOW HAVE THE ID YOU STILL CANNOT DELIVER. TO WAIT 2 WEEKS FOR A PHONE IS PATHETIC. I will not recommend you to anyone