Pathetic service once again from vodacom

I got a fiber router from vodacom on the 26th of may, the router arrived with out a sim and ****le to put the sim card into, and that was because I only took out the 100gig lte contact a day after I took out the fiber contact. During the last 2 weeks I have written 2 reviews about vodacom as no could tell me when the sim and ****le will arrive, I got one call from someone that deals with customers complaints but he also could not answer my questions on when I will be receiving the sim and ****le for the lte that I then had reorder on the 26th of may because who ever I spoke to the first time didn't not send the request. To on the 30th of June vodacom does it again, I got the sim card but no ****le???? So I called the call center and once again the I spoke to 2 different agents and no one can tell me why the sim didn't come with the ****le and when will I receive it??