Pathetic service once again

Vodacom's reply: 12 Nov 2019, 14:17 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

As per our discussion, your query has now been resolved.

Regards Consumer Website Team

Above is a response from Vodacom regarding a complaint I made on the 5th of November for a contract that I cancelled in October. I was called and was promised that the contact has been cancelled and that the minutes and data allocated on the 1st of November would be the last, which is a lie ,as a further allocation was done on the 1st of December and the statement that I received today shows that the contract is still active.Vodacom has no respect for customers and its about time I port to where I will be valued.