MH
Marischelle H
1 reviews | Active since Sept 2015
09 Jun 2021, 09:49
Pathetic service once again
This will be the third time i am reaching ou to you regarding my account Can someone please contact me regarding my account
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Replies (2)
Vodacom's replyOfficial
09 Jun 2021, 10:24Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply09 Jun 2021, 10:24
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MH
Marischelle H's updateReviewer Update
09 Jun 2021, 13:46Good day
I called in May to cancel my router *378 number , which you said you will credit and sort out I see in June you are billing me again for same contract that was cancelled i dont want to be billed for this end of june this is your error cause someone did not cancel my contract when i called in May PLEASE URGENTLY FIX THIS i called 4times today to have this sorted and all you do is log it i logged a dispute as well
I called in May to cancel my router *378 number , which you said you will credit and sort out I see in June you are billing me again for same contract that was cancelled i dont want to be billed for this end of june this is your error cause someone did not cancel my contract when i called in May PLEASE URGENTLY FIX THIS i called 4times today to have this sorted and all you do is log it i logged a dispute as well
MH
Marischelle H's update09 Jun 2021, 13:46
Reviewer Update
Good day
I called in May to cancel my router *378 number , which you said you will credit and sort out I see in June you are billing me again for same contract that was cancelled i dont want to be billed for this end of june this is your error cause someone did not cancel my contract when i called in May PLEASE URGENTLY FIX THIS i called 4times today to have this sorted and all you do is log it i logged a dispute as well
I called in May to cancel my router *378 number , which you said you will credit and sort out I see in June you are billing me again for same contract that was cancelled i dont want to be billed for this end of june this is your error cause someone did not cancel my contract when i called in May PLEASE URGENTLY FIX THIS i called 4times today to have this sorted and all you do is log it i logged a dispute as well