Pathetic service once again
<p>I have finally come to my end of my contracts with vodacom I have called 8 December 2016 to cancel both my contracts as they have come to and end of 24month term . I have called in again on the 8 of feb 2017 and im told the cancellation request was denied for a system error. and my number was affetced. no one called me to notify me of this. and now I must be billed for a contract that suppose to be ended.my cell number is ********** 860 ref 1- ********** 54696 is for proof of cancellations. ref 1- ********** 467142 is for the follow up call</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
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Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good Day Racheal Naidoo
We are sorry to hear of the circumstances under which your posting has reached us.
As per our discussion, I have been in contact with you and believe that your matter is now resolved.
I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.
Kind Regards
Vodacom Escalations Support
Good Day Racheal Naidoo
We are sorry to hear of the circumstances under which your posting has reached us.
As per our discussion, I have been in contact with you and believe that your matter is now resolved.
I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.
Kind Regards
Vodacom Escalations Support