PATHETIC service on repairs - Sony Z3 Compact

I have waited a month and a half and followed up on this issue at least half an hour a day and have tried ALL relevant numbers at least 3 times a day. Only after threatening to open a theft case, Vodacom INSTANTLY replies to me and acknowledges my existence. I would also like to note that I have repaired 2 other phones within a week at independent shops, not affiliated to the 'untouchable' Vodacom brand, in the first week of sending in my phone - how the hell do they do it in a fraction of the time it takes you to even reply to me??<br> <br> I first begged the regional manager (name withheld due to legal reasons) to assist on 20 March (a month after I handed in the phone) and unfortunately had to threaten to take legal action on the 25th March. It is currently the 9th April and I am STILL waiting for my phone. <br> <br> By the time I get my phone, the Z4 will be out and I will have gone through at least 2 other phone as well as spent a handful on opening a theft case against you ****** that take advantage of your poor 'customers'. I am ashamed to have spent half of my life as a loyal client of Vodacom.