BN
Brendan N
1 reviews | Active since Dec 2018
11 Jan 2019, 11:44
Pathetic Service On Again From Vodacom
So recently vodacom had double charged me for an error on their side and after numerous phone calls requesting a refund since November 2018 and countless excuses from *********** staff I agreed to let the amount be deducted of my next bill as a discounted amount. Vodacom has since shown their pathetic service by still giving me the refund and charging me less on my contract instalment and now due to the error on their side my account is now in arrears which gives me a bad name on my credit profile. Month after month its a new dilemma.
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Vodacom's replyOfficial
11 Jan 2019, 14:11 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Jan 2019, 14:11
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
BN
Brendan N's updateReviewer Update
11 Jan 2019, 15:04Yes I did call your call centre and feedback isn't the issue, its the manner in which you guys conduct business, its pathetic to say the least. After 3 weeks of phone calls to which you guys always had some excuse as to why my refund could not be processed, I am not sitting with arrears because suddenly the refund was done after my post on hello Peter and yet on your call records during December 2018,it is loud and clear that I agreed to cancel the refund and have the refund amount minused off my bill
BN
Brendan N's update11 Jan 2019, 15:04
Reviewer Update
Yes I did call your call centre and feedback isn't the issue, its the manner in which you guys conduct business, its pathetic to say the least. After 3 weeks of phone calls to which you guys always had some excuse as to why my refund could not be processed, I am not sitting with arrears because suddenly the refund was done after my post on hello Peter and yet on your call records during December 2018,it is loud and clear that I agreed to cancel the refund and have the refund amount minused off my bill