AB
Adri B

1 reviews | Active since Sept 2015

04 Aug 2016, 09:21

Pathetic service of Vodacom

<p>I am struggling for almost 4 years now to get Vodacom as far as to rectify my personal details and to forward me the correct Tax invoice. No e-mails, telephone calls, visits to Vodaworld in Midrand, a complaint on www.badservicesa.com or even a previous Hallo Peter complaint could solve my problem. I stopped counting how many times I've submitted my ID and marriage certificate but still up to today I still receive my Tax Invoice in my previous surname. My frustration is that the telephone is used for official purposes. To enable me to claim my allowance I have to submit a CORRECT original Tax invoice to my employer. Each and every month is a struggle because my personal details do not correspond with our system. Is there any way that I in my lifetime will have the pleasure of receiving the correct information?</p>

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Replies (1)
Vodacom
Vodacom's reply04 Aug 2016, 11:16
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team