pathetic service of investigation department

<p>Hi there , i received an account that was twice as high for my previous months from R700 to R900 to R1900 ???? i asked them to investigate and they said they tried to get hold of me , i even gavem my daughters number and NO one called us .... i sent emails calls again and since i logged a new call no one has called aswell ... when i asked them last week why no one is calling they said they couldnet get hold of me so closed the query?..... what service and now i sit with a R30000 account altogether ... i have asked and told them i have wifi at home and at work and they can see something looks weird ... still no sollution and the account is being debited on the 30 th ... please soooooo now where do u complain if you get no flippen service ffffsssss......</p> <p> </p> <p> </p> <p>S3-G1O18-8MSVW one of my reference numbers .... urgh </p>