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Willie L

1 reviews | Active since May 2013

04 Nov 2019, 11:04

Pathetic Service!! Not collecting returned item.

I was contacted by one of Vodacom's service providers which I will not name as this is not about them for a laptop and mobile router. After waiting 2 weeks I followed up and they said my application has been denied by Vodacom and I must follow up with them which I did. Long story short, I re-initiated the application for the laptop which I have received on 16 Oct 2019. I was unhappy with the "laptop" I have received which is a glorified tablet. I have contacted Vodacom on 17 October 2019 to return the item where they informed me it will take up to 4 days to collect the package, and another 4 days to remove the contract from my profile. I have phoned yet again on 24 October, where they had to log it AGAIN as it seems no one has any idea of what's going on. To this day it has been yet been collected. I have tried contacting Vodacom again today to follow up and after holding on for 27 MINUTES and getting through to someone the call was "cut" after speaking for about 2 to 3 minutes. I was rooted to the review section where I left a bad review. Another agent called be back but again the call was cut.

This level of service is just pathetic. I have been a client of Vodacom since 2004 but this will change soon as I have reached my level of patience with your pathetic service.

PLEASE COLLECT THE NOTEBOOK WHICH I AM NOT HAPPY WITH!!!! I AM CURRENTLY PAYING FOR SOMETHING I AM NOT USING. You better reverse the charges on my account for this product or I will be taking this further!!

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Replies (5)
Vodacom
Vodacom's reply04 Nov 2019, 12:19
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
WL
Willie L's update04 Nov 2019, 22:27
Reviewer Update
I was not contacted today, just received this generic reply. Yet another day wasted by uselsess Vodacom whilst I'm paying for something I am not using!!! CONTACT ME TO ARRANGE PICK UP OF THE NOTEBOO****
WL
Willie L's update07 Nov 2019, 20:09
Reviewer Update
I am still waiting for a consultant to make contact with me as Vodacom promised in their reply. To date, no one has made an effort to contact me to resolve my complaint. I am now logging a complaint with the National Consumer Commission.
Vodacom
Vodacom's reply13 Nov 2019, 12:27
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
WL
Willie L's update20 Nov 2019, 10:26
Reviewer Update
Good day. The notebook has been collected, so that part of my query has been resolved. I am still waiting feedback on the billing. I have not yet been credited, it's still showing on my invoice to be paid. Kindly confirm when this will be done?