Pathetic service Nonhlanhla I***–3

On the 19th of April 2022 I cancelled my device insurance after I cancelled my device contract in March 2022 as I had completed their contract term. After Vodacom has confirmed the device cancellation (retracting data and voice call minutes which was paid for during the month) proceeding to suspend my service. The consultants at Vodacom claimed this was due to my number being changed from being contract to prepaid and a fee of R55 needed to be paid to retain my Current Vodacom number. Vodacom had proceeded to debit my account with R700+- again in April 2022 which they claimed was for the following month. I requested them once again to completely cancel my contract and to cancel the debit order. Nonhlanhla from Vodacom device insurance is highly *********** and needs to be sent for training, when asked about the “arrears” she remains silent and puts me on hold for 8 minutes even after requesting to speak to a more senior consultant/supervisor.

I wish Hellopeter had a zero rating 👎🏼