Hellopeter
Share Your Experience
mm
marinda.swanepoel marinda.swanepoel

1 reviews | Active since Feb 2017

30 Jul 2019, 12:35

PATHETIC SERVICE - NO SIM CARD RECEIVED WITH ORDER ON 16 JULY. STILL WAITING!!!!!!!!!!!!!!!!!!!!

Pathetic, ordered Tablet ONLINE on 16 July! Called 23/7 spoke to Rodwell - informed me to send email. 3 calls later, 25/7 spoke to Venchenzill (will oRder SIM CARD), 25/7 SPOKE TO Cindy (will oRder SIM CARD) - stillllllll NO SIM CARD. Holding on now for 10 minutes for checking and verifying etc. PATHETIC - VODACOM NOT TO BE RECOMMENDED!!!!

0
Replies (3)
Vodacom
Vodacom's reply30 Jul 2019, 14:20
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
mm
marinda.swanepoel marinda.swanepoel's update05 Aug 2019, 07:17
Reviewer Update
.... received another call ... another week .... already paying for the Tablet and STILL NO SIM CARD. How hard can it be to do your work correct? They only escalate the telephonic complaint from one person another to another .........
Vodacom
Vodacom's reply13 Aug 2019, 08:53
Official
 
Dear Customer, 
 
Thank you for the time and effort taken to voice your dissatisfaction to our office.
 
Our records indicate that the query has now been resolved. 
 
Regards 
 
Consumer Website Team