PATHETIC SERVICE - NO SERVICE

I have been trying to cancel a contract that has past its date. I have been trying to get assistance for three days. They DO NOT answer calls when you select "cancellation" On two occasions today I have been on hold for 17mins and 30 secs and then over 15 minutes. I am now on hold for over 14 minutes. This is the most disgusting company that I have ever had to deal with. If I was not so angry I would LAUGH OUT LOUD and fall off my chair that they dare to have an email address "customercare".

And yet, earlier today when I selected an Option 1 by mistake, a consultant answered answered in 5 seconds - only to inform me that this was for "upgrades". It is now 21 minutes and 46 seconds that i have been holding.

I have two numbers with Vodacom. I will simply stop paying and find another service provider. THANK God I do not have a debit order.