PATHETIC SERVICE ,NO SENSE OF ACCOUNTABILITY

I TOOK A WIFI CONTRACT OF 12 MONTHS WITH VODACOM,AFTER 12 MONTHS CONTRACT ENDED AND VODACOM CONTACTED ME FOR RENEWAL I TOLD THEM THAT UNFORTUTELY I WAS RELOCATING,THE CONSULTANT STATED THEY WILL RENEW MY CONTRACT AND ASSIST WITH RELOCATION. 1 MONTH IN MY NEW RESIDENCE VODACOM GOING BACK AND FORTH STATING THAT THEY A FAILING TO CONNECT ME AT MY NEW RESIDENT AS THEY HAVE NO COVERAGE AND I WAS PAYING FOR WIFI THAT WAS NOT THERE. AT THIS POINT I INSTRUCT VODACOM TO CANCEL EVERYTHING,CONTRACT EVRYTHING AND THIS INSTRUCTION WAS GIVEN BOTH TELOPHONICALLY AND IN WRITING. ONE YEAR LATER THIS HAS NOT BEEN DONE,THE CONTRACT WAS NOT CANCELLED AND IRT KEEPS COLLECTING ARREAS,I HAVE SENT NUMEROUS EMAILS TO VODACOM AND CONTACTED THE MORE THAN 20 TIMES. THIS IS AFFECTING MY CREDIT SCORE BADLY AND SUCH AN INCONVINIENCE OVERALL.I HAVE EMAILED VODACOM CUSTOMER CARE AND COMPLAINST AND GET ABSOLUTELY NO FEEDBACK.WHY DOES A COMPANY HAVE A CUSTOMER CARE EMAIL ADRESS AND CONTACT NUMBER AND WE STILL DO NOT GET ASSISTANCE. NOW WE HAVE TO RELY ON HELLOPETER OVER AND ABOVE FOLLOWING ALL THE CHANNELS.