JC
Jo-Anne Charnley
1 reviews | Active since Mar 2025
04 Mar 2025, 16:31
Pathetic service. No response. Can someone please get back to us
Pathetic service. Daily phone calls to call centre, one can never speak to the same agent or supervisor. Quick to take our money yet no fibre service for over a month. Each person you speak to says they will escalate. Can't speak to a manager. Who the heck will contact us back to ensure that we start receiving a service which is being paid for. No contact available to email someone higher up. Vodacom Get your act together!!!!!! This is more than taking our money for fibre. This is costing us 20-25 min (sometimes longer) in call charges that we are paying for 😠😡
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Replies (2)
Vodacom's replyOfficial
05 Mar 2025, 07:57Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply05 Mar 2025, 07:57
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
JC
Jo-Anne Charnley's updateReviewer Update
10 Mar 2025, 17:00Dear Vodacom.
On Friday 7 March, Moeketi from your offices calls me to try and assist. To no avail. His promise to me is "ma'am don't worry I will be in daily contact with you to make sure that your issue has been resolved. No call Saturday, no call Sunday, no call Monday. Guess what STILL NO FIBRE!!!!!! The new router which I was promised will be delivered today. Guess what has not arrived!!!!!!!! Come on Vodacom!!!! 34 Days without Fibre. DO NOT COME BACK AT ME NOW AND SAY THAT PAYMENT IN ARREARS AS WE WILL CONTINUE REVESRSING PAYMENT UNTIL WE HAVE OUR FIBRE RESTORED
On Friday 7 March, Moeketi from your offices calls me to try and assist. To no avail. His promise to me is "ma'am don't worry I will be in daily contact with you to make sure that your issue has been resolved. No call Saturday, no call Sunday, no call Monday. Guess what STILL NO FIBRE!!!!!! The new router which I was promised will be delivered today. Guess what has not arrived!!!!!!!! Come on Vodacom!!!! 34 Days without Fibre. DO NOT COME BACK AT ME NOW AND SAY THAT PAYMENT IN ARREARS AS WE WILL CONTINUE REVESRSING PAYMENT UNTIL WE HAVE OUR FIBRE RESTORED
JC
Jo-Anne Charnley's update10 Mar 2025, 17:00
Reviewer Update
Dear Vodacom.
On Friday 7 March, Moeketi from your offices calls me to try and assist. To no avail. His promise to me is "ma'am don't worry I will be in daily contact with you to make sure that your issue has been resolved. No call Saturday, no call Sunday, no call Monday. Guess what STILL NO FIBRE!!!!!! The new router which I was promised will be delivered today. Guess what has not arrived!!!!!!!! Come on Vodacom!!!! 34 Days without Fibre. DO NOT COME BACK AT ME NOW AND SAY THAT PAYMENT IN ARREARS AS WE WILL CONTINUE REVESRSING PAYMENT UNTIL WE HAVE OUR FIBRE RESTORED
On Friday 7 March, Moeketi from your offices calls me to try and assist. To no avail. His promise to me is "ma'am don't worry I will be in daily contact with you to make sure that your issue has been resolved. No call Saturday, no call Sunday, no call Monday. Guess what STILL NO FIBRE!!!!!! The new router which I was promised will be delivered today. Guess what has not arrived!!!!!!!! Come on Vodacom!!!! 34 Days without Fibre. DO NOT COME BACK AT ME NOW AND SAY THAT PAYMENT IN ARREARS AS WE WILL CONTINUE REVESRSING PAYMENT UNTIL WE HAVE OUR FIBRE RESTORED