Pathetic Service - no reception for 3 days!

Item: Vodacom
Rating: 1

For third day running we are without reception in Skeerpoort, Northwest. Excuses like load shedding and then battery theft have been the excuse!

Vodacom... I pay for a service! If my personal belongings get ****** or damaged, I replace it immediately on insurance! Your long letter blaming load shedding is unacceptable! The fact that it has take 3 days and we still have intermittent to mostly zero reception is disgusting and unacceptable!

If we are not returned to full signal by tomorrow, I am not paying my next bill as why should I pay for a service that I am not receiving?

I didn’t vote for the govt that is collapsing all the SOE’s and I do not accept your excuse blaming them for your poor service! You are a private entity.... now fix your nonsense or cancel all my contracts and I’ll move to a company that can supply me the service I pay for.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

13 Dec 2019, 07:42

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply13 Dec 2019, 07:42

Official

's updateReviewer Update

13 Dec 2019, 09:43

Thank you for the generic reply Vodacom. However, I am now leaving JHB and when I return to the northwest and there is no signal and we struggle to receive even a phone call..... How on earth do you plan to have one of your consultants call me??? Did you even read the complaint properly?

's update13 Dec 2019, 09:43

Reviewer Update