Pathetic service. No communication.

I requested a relocation. At first they logged a termination order. 5 days later it was only changed to a relocation order. I receive confirmation that I will be contacted, but this never happens. |I receive an email that a relocation team is assigned and will contact me to make an installation appointment . THIS NEVER HAPPENS. A person is assigned to head this up and they promise he will contact me. I have never heard from him.

I then receive an email stating that the status has been changed to PENDING.

I asked (at the beginning of the month) for installation on the 28th of this month. I move in on the 27th, but receive an email with a sales order number stating that the installation has already taken place. obviously it hasn't.

What on earth is going on with Vodacom? I was warned to avoid Vodacom at all costs because of this terrible service, but unfortunately at the moment there is no other option. The estate I'm in has only this one option.

I have called the call center about 5 times. Every time they promise that they will call back, but don't. The last call I made they told me that I must wait until they contact me, but have no idea why it was changed to PENDING or why it was recorded as already installed.