SK
Shakera K
1 reviews | Active since Mar 2014
18 Mar 2022, 08:49
PATHETIC SERVICE! NETWORK IS ROBBING ME
My line has been suspended for 2 weeks, 3 payments were done the exact same way, vodacom picks & chooses which payments to consider, I have been sending endless emails & proof of payments, still I'm disconnected!!! Every other call I make to accounts department, they respond to me telling me I have to pay more... In total for March I have paid R800 for my monthly contract which is R314 or R391 depending on my top-up. Really this network is pathetic. Calls may be recorded according to them! I am due for an upgrade next month, my contract also comes to an end! Never will I upgrade with VODACOM again. I will port my no. Back to MTN!!!
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Replies (3)
Vodacom's replyOfficial
18 Mar 2022, 08:52Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply18 Mar 2022, 08:52
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
SK
Shakera K's updateReviewer Update
18 Mar 2022, 08:57I AM TIRED OF WAITING!!! VODACOM DOES NOT WAIT FOR PAYMENT!!! YOU GUYS DISCONNECT FOR NO PAYMENT EVEN WITH ACCOUNT UP-TO-DATE I AM STILL DISCONNECTED!! VODACOM HAS CAUSED ME TOO MUCH INCONVENIENCE!!! THIS IS UNACCEPTABLE! JUST RESTORE MY LINE!!! NO NEED FOR ANY AGENT TO CALL ME BACK!!! ALL I HEAR FROM YOURL IS PAY PAY PAY MORE! I AM SICK OF THIS! YOURL HAVE THE PROOF OF PAYMENT!!! UNLOCK! MY! LINE!!! IMMEDIATELY
SK
Shakera K's update18 Mar 2022, 08:57
Reviewer Update
I AM TIRED OF WAITING!!! VODACOM DOES NOT WAIT FOR PAYMENT!!! YOU GUYS DISCONNECT FOR NO PAYMENT EVEN WITH ACCOUNT UP-TO-DATE I AM STILL DISCONNECTED!! VODACOM HAS CAUSED ME TOO MUCH INCONVENIENCE!!! THIS IS UNACCEPTABLE! JUST RESTORE MY LINE!!! NO NEED FOR ANY AGENT TO CALL ME BACK!!! ALL I HEAR FROM YOURL IS PAY PAY PAY MORE! I AM SICK OF THIS! YOURL HAVE THE PROOF OF PAYMENT!!! UNLOCK! MY! LINE!!! IMMEDIATELY
Vodacom's replyOfficial
18 Mar 2022, 10:58Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply18 Mar 2022, 10:58
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team