Pathetic service,network coverage , knowledge and technical expertise.. all round

<p>I cannot believe the lack of customer service, understanding of their products from department to department and total incompetence. I have been with Vodacom for almost 20 years, 2 of which I was with Cell C and to my dismay back to Vodacom. Last year I tried to port my number to Vodacom, totally messed up, took about 2 months to get that right.</p> <p>They claim to be the best network in South Africa, I sometimes have no service at my home and have missed many important calls as my phone just goes to voice mail. When I complained they said that they are looking into installing a new tower in my area but are not sure when this will happen.Seems like as I am bound by the contact I have to pay to boost the signal in my home. So in the meantime I pay for a service that I do not get, I wonder what the CPA says about this!!!!</p> <p> </p> <p>I have now tried to migrate my package to a higher package and this as well as been a nightmare through the call centre. None of the consultants seem to understand their new packages, in any department, I have two contracts with Vodacom and I am definitely not going to renew them in when they are due for upgrade.</p> <p> </p> <p>Really disappointed with customer service, network coverage and basic overall satisfaction.</p> <p>They are definitely not the number cellular provider in South Africa, not by any means.</p>