DH
Dan H

1 reviews | Active since May 2020

22 Aug 2026, 18:07

Pathetic Service & Network as per Usual!

WiFi modem has switched off at least 12 to 15 times while trying to watch the rugby - have to reboot the modem, reconnect, and reload the site every time it happens, making it impossible to watch the rugby. We have been trying to organise a new modem from Vodacom for the last 2 to 3 months, NOTHING. Network is also slow, adding to the issues.

Also, still zero response, update or improvement since the 9 days without network that happened here recently.

Treated like second rate citizens, yet expected to pay full price.

0
Replies (1)
Vodacom
Vodacom's reply23 Aug 2026, 07:22
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team