JV
Jakes V

1 reviews | Active since Jul 2009

19 Feb 2015, 21:21

Pathetic service. My phone is useless.

Yesterday at 6PM my phone lost service. No data and when trying to make a call I am told my line has been suspended.<br> <br> Call center:<br> <br> 7PM - told my usage is R 23, the call limit system has malfunctioned and locked certain subscribers' phones in error.Told to call back at 11PM.<br> <br> 11PM - Told that the system is down, that my usage can't be checked and to call back later.<br> <br> 9AM - Told my phone was reported ****** at 10PM. Was told my line would be unlocked in 1 hour.<br> <br> 4PM - Told my usage is R 1025, that my call limit would be increased and that my phone would be unlocked in 1 hour.<br> <br> 9PM - Told my usage could not be confirmed, that the call limit system could not be accessed and that nothing can be done.<br> <br> Really Vodacom, really? This is absolutely absolutely absolutely unacceptable. Seeing as you are not offering the service I pay for will I not need to pay my subscription this month, correct? How am I supposed to do business with no service for more than 24 hours? I'm sure you make more than enough money to invenst in better infrastructure. I'd be more than happy to sell you something. Once I am able to make calls on my phone again. But who knows when that will be?

0
Replies (1)
Vodacom
Vodacom's reply20 Feb 2015, 06:15
Official
Hello pakistanijakes,

We do thank you for the posting

The matter will be referred to a consultant who will investigate and assist with resolution.

Kind regards

Vodacom Consumer Website Team