Pathetic service made worse by greed and poor systems

<p>Having been with Auto-page for 8 years and then being forced to move to Vodacom I am disgusted with their service, in March 2016 and again a few months later - Vodacom messed up the billing on my account, after committing to change me to an EFT customer and then not carrying through (listen to the voice recordings and tell me I am lying!) they suspended my line. Time for upgrading comes around and despite all systems telling me that I am eligible for an upgrade they go and decline it based on the 2 previous billing incidents which they caused! When I tell them that I am a client for 8 years and will rather go with my husband to MTN they simply do not care - obviously they are too big to care about single customers and too ******** to acknowledge when they are at fault. Out of 96 months only 2 have had issues which I do not accept responsibility for but now I am a dilenquent payer according to Ulrich at TygerValley.</p> <p> </p> <p>I really wish that Auto Page were still around or at least if we were given the option of which provider to move to, Vodacom is pathetic and does not care for their customers - you are treated like a robot by robots without any understanding or feeling, commitments of phoning back and expediting responses never get carried through. I have 2 months left on this contract and I will then be running for the hills, obviously Vodacom does not care about retention and ignored the lesson in Marketing 101 where it is cheaper to retain than acquire clients but then again customers do not matter. As a pregnant mother, I was relying on my upgrade after having sold my previous phone to cover expenses for the upcoming baby and am now without a handset, I guess the 94 successful payments are not track history enough.</p> <p> </p> <p>Be warned! Just because Vodacom says you are eligible and due for an upgrade it does not mean that they will honour that commitment!</p>