Pathetic Service... Loyal Client

<p>I am very appalled by the reckless service I have been receiving from Vodacom over the last few weeks since 12 December 2016. I have been a loyal contract customer for more than 5 years with Vodacom and on 12 December 2016, I decided to cancel one of my lines ( ********** 345) and migrate to prepaid, in which to date, I am given the run around and no one seems to be able to assist, I keep getting told that it’s a network problem but that does not seem to be the case. I called again on 2 January 2017, spoke to Lydia Khopu who informed me that the department that deals with cancellations was the ones that did something incorrect to delay the migration from a Top Up contract to Prepaid… Now, tell me if you were running a business and that was the main line used for clients, what would you do in my case since seeing that I am losing business everyday due to this negligence and everyone passing the buck??? I went to Vodaworld in Midrand and was told it’s a network issue and there is nothing they can do…. Seriously, do I have to port to another network in order to be assisted?? I still have 2 other contract lines with Vodacom and I am seriously doubting continuing business with Vodacom due to this inconvenience. I need this matter finalized by close of business today or I take it to a higher authority… I am highly ****ed off by this pathetic service!!!</p>