WD
Wayne D

1 reviews | Active since May 2015

20 Jan 2017, 08:30

Pathetic service, ***** and *****s

<p>I recently upgraded to a Huawei p9 with vodacom.</p> <p>A few things since then happened.</p> <p> </p> <p>The insurance I cancelled is not cancelled and I still need to pay it.</p> <p>The 1gig data bundle that I cancelled is still not canceled and I still need to pay it. (This seems to have been sorted since).</p> <p> </p> <p>No possible way of redeeming the R2000 Woolworth voucher that came with the phone. I also see that more and more users on Hellopeter is complaining about this (hence the *****s part in the title).</p> <p> </p> <p>And lastly and most importantly, I cannot phone. I get redirected to a pre-recorded message to say my account has been suspended. The consaltants cant help me and I swear if I hear the same *#&# again "have you tried removing the sim"...have you tried getting proper training from your company???????</p> <p> </p> <p>For your own sanity dont ever, ever, ever use this pathetic company!!</p>

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Replies (1)
Vodacom
Vodacom's reply20 Jan 2017, 08:41
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team