JE
JACKIE E

1 reviews | Active since Oct 2012

14 May 2019, 15:01

PATHETIC SERVICE IS NOT THE WORD IT'S MORE THAN THAT

Still nothing has been done about the issue we have with our my new contract I have taken out, for 6days now we can still not use our internet on the phone or our whatsupp, it's show that data is there but if I don't you the Wi-Fi connection then we can use it. I have now spoken to soooo many people at Vodacom and nothing is done, then it was refer to technical department then to the IT department, we get phoned and ask to check if the issue was sorted out and every time we tell them NO IT STILL DOING THE SAME THING. Well this is what I am going to do it this is not getting sorted today then I will go the legal way and I will insure this go to the news papers as well. I HAD ENOUGH NOW.

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Replies (2)
Vodacom
Vodacom's reply14 May 2019, 15:55
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
Vodacom
Vodacom's reply16 May 2019, 16:05
Official
 
Dear Customer, 
 
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. 
 
As per discussion, query has now been resolved. 
 
Regards 
 
Consumer Website Team