Pathetic service is an understatement!!!

Almost a month later after installation of fibre. Still not activated. Consultants have no solutions. All they tell you is that they are escalating. They've been escalating since 2nd of December. Some promise to call you back with solutions but they never do, even team leaders, It actually disgusting!!! Imagine having a matter allocated to an agent but not attended for more than 3 weeks, not even a update to show that something is being done. Even the hello Peter team tried to assist with these ones, I guess they also washed their hands because this is very draining. I wanted to cancel the whole thing, the retention team also promised quick solutions in 24hrs. It's now 3 days nothing.... I'm tired of begging for service!