Pathetic service /*********** staff

Its been 1 month since I called in to take out a new contract. The agent who assisted me didn't take ownership of the delay that she caused. Without my knowledge she cancelled the contract and proceeded to reopen one. NOBODY from Vodacom calls to keep me updated. They promise a manager will do so but nothing!!!! My ref no for this *** (Fri 17 July) - there is a validation error which is internal. They need to get off their lazy asses and sort this out. Anyways, they lost me as a new client!!!