Pathetic service in all levels.

I made a payment into my vodacom account 2 days later they debit my account.i then immediately call in they inform me it will take 14 days for my money to be reversed, no problem, 3days after calling I get a SMS stating that I must fax threw a copy of payment I call in inform the call centre agent about my story and then ask where can I email the Proof of payment I same day send threw the POP. I call in 2 days later to confirm they received pop it's now 7 days later and this is what I am told: eft payment has been allocated to next months payment, no request was put threw for refund no POP was received. This is after holding and speaking to a call centre agent for 30 min. <br> I then call again hold and speak to agent and accounts manager Rhins Brits for 40 minutes after conversation she said I can't help you then mam