Pathetic Service & Ignorance

On 10 Sep 2015 I phoned 082111 to request a My Minute 50 once off service. The consultant I spoke to incorrectly loaded a My Minute 50 recurring together with the My Minute 50 once off I requested (Please listen to the recordings on this day as you do record them). So your consultant made a mistake and still you charged me for the My Minute 50 recurring that I did not ask for and I did not even use it. When I received the SMS that showed the My Minute 50 recurring was loaded I immediately phoned 082111 to cancel the My Minute 50 recurring.<br> <br> Now it is 4 months later, yes 4 months !!!! And still you guys did not credit my account with the money for the MISTAKE your consultant made. What is the problem, can it be that difficult ? Are you not crediting my account on purpose ? This is unacceptable and disgusting service!!!<br> <br> I have phoned your call centre every month since Sep 2015 to sort out this issue with no luck. Nothing happens. A list of all my service requests logged:<br> S3-8GY29-9K8F1 (9 Sep 2015)<br> S3-9JO2V-VHERV (8 Oct 2015)<br> S3-9LA2V-VLGQQ (2 Nov 2015)<br> S3-9PU8H-HFMK (30 Dec 2015)<br> <br> What the hell is wrong with your service, sort your **** out! UNACCEPTABLE AND FED UP!!!<br>