PATHETIC SERVICE-I NEED A CANCELLATION

DURING APRIL I DID AN UPGRADE ONLY TO FIND OUT IN MAY THAT THE PARCEL WAS SENT BUT WENT BACK,I QUESTIONED ON THE FACT THAT I DID NOT RECEIVE AND CALLS FROM THE COURIER COMPANY,I WAS TOLD THAT THE NUMBER THEY HAD WAS INCORRECT I COULD NOT UNDERSTAND BECAUSE I AM A VODACOM SUBSCRIBER AND WHEN YOU ANSWER THE CALLS THEY ASK YOU IF YOU WANT TO CONTINUE FROM THE NUMBER YOU CALLING,THE LADY SAID I MUST WAIT FOR THE PHONE TO GO BACK THEN ONLY CAN SHE DO ANOTHER,SO WHILST IN THE INTERIM I WAITED AND FOLLOWED UP ON MY OWN AND DID THE NEW CONTRACT,THEN THEY RAN A SPECIAL ON THE HUAWEI P30 2XR579,SO WHEN THE PHONE CAME I TOOK IT TO VODACOM AND TOLD THE GUY THAT I WANTED THE SPECIAL,HE TOLD ME THAT I MUST PHONE VODACOM AND THEY CANNOT ACCEPT IT AT THE BRACH,SO I ASKED HIM DO YOU STILL HAVE THE SPECIAL OF THE 2 X HUWAEI HE SAID YES,SO I CALLED VODACOM AND THEY PICKED THE PHONE,WHEN I WENT BACK TO VODACOM I ASKED THE LADY IF SHE HAS THE SPECIAL ON THE 2 X HUWAEI SHE TOLD ME IT IS OVER,I WAS VERY UPSET AND TOLD HER THAT I WAS THERE BEGINNING OF 06/2020 HOW CAN THE SPECIAL BE OVER,THEN SHE DID AN UPGRADE ON A P40 WHEN SHE PRINTED THE DOCUMENTS SHE WANTED ME TO SIGN THE CONTACT WAS NOW R360,I TOLD HER I SAW IT ADVERTISED R329 WHATS THE ISSUE,SHE TOLD ME THAT THE PRICES ARE DIFFERENT, I TOLD HER THAT I DONT WANT THE PHONE SHE TOLD ME THAT I CANNOT CANCEL IT AS SHE ALREADY OPENED THE PHONE,I AM TRYING SINCE THEN TO GET HELP AND SEEMS TO BE GOING IN DEAF EARS,VODACOM IS THE MOST PATHETIC CUSTOMER SEVICES PROVIDER I HAVE EVER DEALT WITH I REGRET CLOSING MY MTN CONTRACT AND CHANGING TO VODACOM.