1 reviews | Active since Apr 2017
Pathetic Service - Has to be VODACOM
<p>Once again I am left with no option but to express my frustration and anger with vodacom on this platform. I purchased 1 Gig Data on the 1/4/2017 a few minutes later I received an sms advising that my purchase was successful and the expiry date of my bundle. I carried on using my phone as normal. on the 03/04/2017 I was unable to use my phone. When I dialed 111 I was advised that I have 1009.9mb. Called the call centre only to find out that I have been using my airtym as the sms sent to me confirming my purchase was a MISTAKE. REALLY VODACOM A MISTAKE THAT COSTED ME R100. I was then advised that my query will be resolved ASAP. I was forced to buy Data AGAIN because I am still waiting for Vodacom to respond to me. CANT WAIT FOR MY CONTRACT TO END . </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
The reported instance has been reviewed and escalated ***.
Query was prioritised and feedback provided via Contract Billing
As added goodwill you will receive a extra bundle within the hour
Regards
Elroy
The reported instance has been reviewed and escalated ***.
Query was prioritised and feedback provided via Contract Billing
As added goodwill you will receive a extra bundle within the hour
Regards
Elroy
