sC
sameera C

1 reviews | Active since Apr 2017

05 Apr 2017, 14:36

Pathetic Service - Has to be VODACOM

<p>Once again I am left with no option but to express my frustration and anger with vodacom on this platform. I purchased 1 Gig Data on the 1/4/2017 a few minutes later I received an sms advising that my purchase was successful and the expiry date of my bundle. I carried on using my phone as normal. on the 03/04/2017 I was unable to use my phone. When I dialed 111 I was advised that I have 1009.9mb. Called the call centre only to find out that I have been using my airtym as the sms sent to me confirming my purchase was a MISTAKE. REALLY VODACOM A MISTAKE THAT COSTED ME R100. I was then advised that my query will be resolved ASAP. I was forced to buy Data AGAIN because I am still waiting for Vodacom to respond to me. CANT WAIT FOR MY CONTRACT TO END . </p>

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Replies (2)
Vodacom
Vodacom's reply05 Apr 2017, 15:09
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply12 Apr 2017, 07:36
Official

The reported instance has been reviewed and escalated ***.

Query was prioritised and feedback provided via Contract Billing

As added goodwill you will receive a extra bundle within the hour

Regards

Elroy