Pathetic Service from your Customer care and *****!!!

Vodacom customer care is having *********** staff who dont know what they doing really. I have a ***** that was done in my account in July and till today i am still waiting for the call. on the 30/09/2020 i called Vodacom to check my contract if it was cancelled as i asked already in June and to my surprise they told me that i did an upgrade in MANDELA SQUARE IN SANDTON. I moved to Durban on the 15th of June and i havent been to JHB since that time, never mind Sandton i dont even go there when i am in JHB.

Someone went to the shop and did an upgrade at the Shop according to them but they refused to show me the documents signed for and upgrade, they keep taking money in my account. They have a bundch of ********* working for them that are ******** people and they dont care about their customers. i went to Galleria Mall on the 01/10/2020 and asked to see the documents that did an upgrade and it was a **** ID Book when i am using a smartcard. Upgrade was done 3 days exactly when they were suppose to cancel my contract and this is an inside Job and i am taking steps to sue you since you not even bothering to call and try resolve my issue as you promised. Customer information are at risk and i will never ever recommend anyone to use this ******** company.

its emotianally draining to constantly deal with ********* who take your money and dont care about the service they should provide. To this day no one has called i had to take time off from work which will be unpaid to sort this out at their store which they also told me they will escalate as they have limited resourses. This is Appauling really and i will go to ICASA and any other avenues i can use to get this sorted and my time compensated and will sue you to pay for all the trouble you have put me through!!!!!

Cancel my contract and refund my money and as well as compensate me for all the money i have wasted trying to sort this out. Your are compromising customer information like this, really you are not safe. never lost my ID and i am wondering how did they do security check since this was done at the store and the picture on the ID book is totally different to mine. i want the footage of that upgrade of me getting to the store and i am sure Sandton is upmarket to have such resourse in place. Vodacom is annoying and disgusting and i will not let this slide, i cancelled my first contract because they first ****med me on claiming insurance sending me from pillar to post, now its ***** on my account that is messing up my record as i am buying a house and i cant reverse their debit orders as this will mess my credit score. I must put my life on hold and wait for them, they keep saying they will call and no call to this day....NX i curse the day i decided to take contract with this ******** company and their ******** staff.....