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Sarah N
1 reviews | Active since Sept 2021
06 Sept 2021, 15:07
Pathetic Service from your agents
My phone got damaged over the weekend, i app**** for a new phone and it got approved. However the service i have been receiving is very pathetic as I have been requesting to chat to your online consultants but my chats been auto closed. This service I am receiving is beyond pathetic. I just need to know when am i getting my phone as I have clients who cant get hold of me
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Replies (2)
Vodacom's replyOfficial
06 Sept 2021, 16:04Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Sept 2021, 16:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Sarah N's updateReviewer Update
06 Sept 2021, 17:03The agent who called didn't do much. I need to know the status of the order or what's outstanding to I can provide.i need a TL to assist me here
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Sarah N's update06 Sept 2021, 17:03
Reviewer Update
The agent who called didn't do much. I need to know the status of the order or what's outstanding to I can provide.i need a TL to assist me here