1 reviews | Active since Sept 2012
PATHETIC SERVICE FROM YET ANOTHER "COMMUNICATION" SERVICE PROVIDER
<p>Isn't it ironic how useless and pathetic our telecom service providers are at communicating!! I have been waiting for Vodacom to respond to an e-mail that I sent to them on 29 June. I promptly received an acknowledgement on 29 June @ 01:26pm together with the following notification: "Thank you for your email communication received. You reference number is EC-0CR9-******. We endeavour to resolve all email queries within 3 working days. ". I followed up with a phone call on Wednesday, 12 July and left a message for a manager to call me back. Needless to say, I never did receive the anticipated call-back, so I followed up with yet another e-mail on 12 July and I am still waiting for a response! </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
It is now 3:45pm. Still no contact from Vodacom... Disappointing.
It is now 3:45pm. Still no contact from Vodacom... Disappointing.
Most pathetic service. I have not received any response as yet. I sent another e-mail yesterday and promptly received acknowledgements of receipt from bothe the legal & debt review departments, but no response. I am currently on the phone with them for the last 10 minutes, waiting for Zodwa to put tme through to the manager.
Most pathetic service. I have not received any response as yet. I sent another e-mail yesterday and promptly received acknowledgements of receipt from bothe the legal & debt review departments, but no response. I am currently on the phone with them for the last 10 minutes, waiting for Zodwa to put tme through to the manager.