PATHETIC SERVICE FROM VODAM REPAIR CENTRE

I purchased a Samsung Galaxy Z4 flip in September this year, however 1 month later the phone goes blank... I then take it to the vodacom repair center because it is under warranty. The consultant had a look at the phone and said there is no physical damage on outside so it is cover with warranty, i was even told that maybe im just the unlucky customer to get the bad one.

Then a week later i received an sms, stating that i must call to accept or decline the quote, which i was very confused because i knew the warranty will cover and why should i pay when the phone is only a month old.

Upon collecting my phone today the screen is cracked and the manager of the repair centre believes his stafg didnt do it even though the consultant that booked this phone in for repairs said that the phone was not cracked... I even have a picture of what was wrong with the phone and in that picture the screen was not cracked.

The manager has a damn nerve to call my husband again and tell him we need to pay R11500 because it is not their fault...

Absolutely pathetic service from Vodacom