Pathetic service from Vodacon

Watch out for MTN’s accounts department as they never cancel debit orders after a concract has expired or cancelled. During 6 months after cancellation I called the accounts department 5 times and everytime was informed that my query will be elevated! It was elevated 5 times but to no avail and I susequently, after a major struggle, managed to cancel the debit order. Vodacom still owes me about R1800 and guess what! I am still receiving an account. Unbelievable but true! Now VVN attourneys contacting me saying I owe Vodacom? Do the different departments in Vodacom not communicate with each other! Serious organisational problem within Vodacom!