Pathetic service from VodacomSA

I've closed and settled my vodacom cellphone contract account in April 2023.

I've requested a settlement quote in April 2023 which I received and settled the same month, I also have forwarded all the supporting documents to *** as per the consultant I than spoke to asked me to do.

9 months later I get a debit that runs of my account for +-R1400 which I don't have a clue about, than I call in and I get sent f4om cancellation depart to collection department for over 6 times and no-one can or is willing to assist me because my account is in arrears and its blocked.

How's is it blocked and in arrears when I have paid up the account and sent the documents through for account closure also how is it that funds are received with the vodacom account number as reference and your accounts department can't trace who the funds belong to, very ***********

I finally get through to a lady who was very rude and not willing to assist me because my documents is not attached to the system. She than tells me to go into a branch for them to scan the documents and attach them to my account, so I go to the store only for them to tell me that they can't do that and it's no how the process works.

The lady gave me an email address (***) to request assistance as this is my last option but haven't received any response.

I'm not paying for something that your accounts department suppose have sorted out a long time ago.

I need VODACOM TO SORT THIS OUT ASAP. Because I'm tired of being pushed from pillar to post and it's now frustrating. If I don't get any joy I will be reaching out to the ombudsman.

Never will I use Vodacom again as this is not the first time experiencing this with Vodacom.

Janil Nana Account Number:I***