Pathetic service from Vodacoms Finance te

So 3 complaints later and no responses from the person that works between hello Peter and Vodacom he called once and than said I would receive a call the next day and a month has passed since than. I requested a refund on the 26th of December. Having Vodacom block 2 of my numbers so I am unable to get a hold of anyone at the call centre. So 2 weeks back an agent calls me and tells me that Vodacom needs to check with my bank because they had paid the money, so I said to her it's not possible as it's a virtual card than i was required to fill an eft form and send confirmation of my account. It's been 2 weeks and a day since I did this. So 2 week ago my bank was a problem and now Vodacoms bank which is Nedbank has a problem for 2 weeks. A big company like Vodacom is having financial problems. I even asked the agent if they can't pay me back R477 are you not worried how they will pay your Salary on the 25tg or 28th. Vodacom we need answers why are you guys *****ing our money. Your private messages don't really help because nobody comes back to let us know what's going on. Currently my form is sitting with finance and that has been atleast 3 working days now and still has not been paid. I call and send emails and No responds.

VODACOM I WANT MY MONEY