Pathetic service from Vodacome

<p>On monday (09\05\2016) i did a contract upgrade, Today (Friday 13\05\2016) i have yet to receive a device. I made 4 attempts to find out what the status was to eventally be told that the device has been discontinued. I then made a further 5 attempts to find out what exactly is going on and how it would be resloved. After my call being dropped twice by the same consultant i have yet to receive a conclusive response.</p> <p>How is it that such a huge organisation fails to deliver proper service to loyal customers. I think it is perthetic that it is so hard to get an answer and not one of the consultants would put me through to a manager or teamlead.</p> <p>After doing online complaint they emailed me back to say that i should contact the ugrade centre after i stated in the complaint that i had 4\5 previous atempts, brings me back to how important is all the machinasims that vodacom have in place to rate service if you as a customer have no voice.</p> <p>The problem with all of this is that at the end of the month i will be liable for a contract\device that i never even received. As a customer of 17 year plus i am sick to my stomack to think that i have always been bias when making recomendations to co workers and family about cellphone contracts. thinking that i could possibly have put them through this kind of service.</p> <p> </p>