MS
Mark S

1 reviews | Active since Jun 2016

04 Oct 2017, 14:40

Pathetic Service from Vodacom YET AGAIN

over the past 2.5 years, it will now be the SIXTH time that Vodacom ******s up my monthly data package!! I had subscribed to a promotion last year July to receive R55 airtime as well as 250mb per month (and 20 free SMS's yay) for R100 a month - Simple enough. A few months into my contract, I stopped receiving my allocated data - YET AGAIN. After weeks of fighting and deliberating with Vodacom, listening to the recordings of the moment I took out my contract to justify that I was to receive 250mb of data (As they could not see it on their system- Amazing!) this was finally resolved after a post on Hello Peter post I created, having been transferred from call center agent to team leader and going around in circles. As a remedial action I was to receive an additional 250mb data for the next 6 month in addition to my 250mb for the inconvenience caused. This was after all now the 5th incident I have experienced with Vodacom relating to this kind of issue. I have been noticing over the past 3 months that I'm having to reload data a lot more frequently and my data just doesn't last. I decided to call the Vodacom customer care to understand what the issue was. Believe it or not, yet again, since August this year NO data has been loaded to my account - Which I am of course paying for. The agent very curtly informs me that I am to wait 7-14 days for the escalated call to be remedied to? Is this acceptable?? I don't think so. The irony is that about 2 weeks ago I was contacted by Vodacom regarding a data promo they wanted to sell me. The response I gave was that I was nervous to sign anymore contracts with them as I have had so many issues and headaches, it is not worth the effort. This is only to find out that you guys have confirmed exactly what I am saying. Thank you for this! I have been a customer since 2013, not ever missing a single payment. I have kept my side of the bargain - How about you? You are losing me as a customer and any form of loyalty I had is very quickly disappearing. What am I supposed to do??

0
Replies (3)
Vodacom
Vodacom's reply04 Oct 2017, 22:34
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply05 Oct 2017, 09:21
Official

Good day Mark,

As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

Lucian

MS
Mark S's update19 Oct 2017, 06:50
Reviewer Update
Good Day, This query has certainly not been resolved! Still outstanding: I am still awaiting to hear what happened to my data from August as well as September?. What about the airtime I spent during this time to compensate for this? You mentioned on the call that I was going to be credited with R200 airtime? I have still received NO feedback at all from the call I logged on the 2nd of October regarding WHY this has happened AGAIN - The call was logged going on 3 weeks now?!?