1 reviews | Active since Dec 2015
Pathetic service from Vodacom, worst customer service team in the business, should be dismissed immediately
I have been a loyal Vodacom customer for many years now and I have had many issues with my services in the past, as disappointed as I was, I stayed with them, on Friday, 27 November 2020 I experienced a new issue, all my available airtime and data seemed to vanish from my account, I contacted Vodacom customer service to seek assistance and got through to a guy that seemed to just be making up an excuse to get me off the line as the customer service lines were extremely busy, I requested to speak to a manager and he assured me that I was being put through and then I go through to another agent that does not want to put me through to a manager. It became really frustrating to deal with and I regret ever being with Vodacom, they have the worse customer service team I have come across and as a customer service manager myself, I have lost all faith in Vodacom.
I have contracts with 2 other service providers and I have always received stellar service from them, I expected more but I guess I was wrong l, get rid of unqualifies and ********* customer care agents or expect to lose more customers.
I manage a customer service contact center and I will be ashamed to have your staff working with my team.
I have never come across a contact centre as useless and pathetic as yours, thanks to your unqualified and ********* behavior shown, I have left Vodacom and moved over to a provider that offers me far superior service and their friendly and reliable customer service team have always made dealing with issues a pleasant experience and we as South Africans expect nothing less than value for our money and understanding that there may be issues at times, we expect to speak to honest and helpful people.
You have failed to deliver, Good riddens Vodacom.
I manage a customer service contact center and I will be ashamed to have your staff working with my team.
I have never come across a contact centre as useless and pathetic as yours, thanks to your unqualified and ********* behavior shown, I have left Vodacom and moved over to a provider that offers me far superior service and their friendly and reliable customer service team have always made dealing with issues a pleasant experience and we as South Africans expect nothing less than value for our money and understanding that there may be issues at times, we expect to speak to honest and helpful people.
You have failed to deliver, Good riddens Vodacom.