Pathetic service from vodacom /vumatel

Good day I have major service problems at vodacom/vumatel. After 5 e mails and tickets that has been locked I am still waiting for service. I really need some one to come to my house and check out the black box and router for problems. We did everything that the consultans told us to do and even replaced some cables but still my Wifi does not work. Some days it goes on and wotk fir a while and then it just go off again. My BIG issue with this is that my son attends online homeschooling and his final exams starts on Monday 11 Nov 2020. I did told vodacom this several times per e mail but I did not receive any assistance to solve the problem.

So I had to buy a wireless rooter and data for him to be able to write exams on Monday due to poor service!! And that cost me over n R1000!!! So this is pathetic in my eyes. Why don't they have emergency services for this type of problems and why don't they work over weekends. During the week we really need the wifi for school exams and schooling. It had been almost 2 weeks of begging for hrlp know! Vodacom/vumatel =pathetic pathetic!