Pathetic Service from Vodacom South Africa

Disgusted Service from Vodacom I am a corporate client with Vodacom for over 10years and has multiple lines and contracts for our companies. Since last September a few of the lines have been due for upgrades. After numerous calls and discussions with Motshudi Khoza from Vodacom Business Saves Team, we were promised a deal for an Iphone 13pro 256gb at R1499 per month on a Red VIP package on a 24month contract for 3 of our lines. She assured us telephonically whilst the conversation was being recorded that she is processing and sending the deal sheet within the next 2 days. Subsequently after not receiving any communication, we contacted her again after a week and she suddenly the changed the deal which was totally different from what she had previously promised. She denied ever saying that so we told her to go back and listen to her own recordings from the said conversation. A week later, she called back and apologised saying that we were right and she did promised the said deal and is now referring it to her Supervisor. Since that date we have not received any further communication and have not been contacted by the Supervisor. As a Corporate Client of Vodacom , we feel that the Promised deal should be fulfilled and that our company should not be ignored so blatantly. For Vodacom. Such service is pathetic.