Pathetic Service from Vodacom - Rude , Arrogant and ***** ( Shaun Cummand)

My cell phone contract was due for an upgrade on the 01st of April, After calling so may different stores in Johannesburg for stock of the unit , I managed to contact the Vodacom Call Centre who apparently had stock of the unit I was looking for (Sony XZ Premium), I was assisted by Shaun Cummand, who did the upgrade on my line, at that point he told me that there was stock and the unit will be delivered in 3-5 working days, it's been almost 2 weeks, and still nothing, I called last Wednesday ****h April) and apparently he had a system problem , so the upgrade was only processed on Thursday (12th April), he did however confirm that there was stock and he was supposed to have reserved the unit. I called in again on Monday (16th April) only to be told that there was now no stock, he had a terrible attitude and told me if I wanted to cancel the upgrade and look for stock somewhere else, then that is what I should do. Lastly I called in again this morning (19th April) to enquire about the stock, and Vodacom doesn't know when they will be getting stock of this unit again. It seems they have no communication with Sony as their supplier. After I called the call centre and processed the upgrade , 2 other Vodacom branches called to let me know that they do have stock and I could go in and do the upgrade, yet Shaun already processed on his side knowing that he couldn't fulfil the order. Sale Done = Commission Earned, so to h*ll with the customer ( who contributes to his salary). Vodacom, please let me know if this is the type of customer service that you are promoting, especially to customer who pays almost R5000.00 monthly on all the lines I have opened with you.

If so, I am happy to take my business to Cell C or MTN. I'm sure any other service is better than that which I received from Shaun from Vodacom!