ZE
Zahid E
1 reviews | Active since Sept 2018
17 Apr 2019, 13:08
Pathetic service from Vodacom retentions
Vodacom retentions confirms this morning that they have received my S10E which was returned last week Thursday. According to retentions I could only cancel the current package once the phone has been received and then I may upgrade to the package of my choice. This morning they tell me I can only change the package in May 2019!!! Every retentions consultant has a different story! They talk about being SA's leading network with this pathetic and frustrating service! Seems I should cancel all my lines instead of upgrading if this is the kind of service I will be getting !
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Vodacom's replyOfficial
17 Apr 2019, 14:09Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply17 Apr 2019, 14:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
ZE
Zahid E's updateReviewer Update
17 Apr 2019, 16:20Vodacoms hello Peter representative gave me a call and said that he will get a his sales people to call me, I am still awaiting that call since 3pm!!!
ZE
Zahid E's update17 Apr 2019, 16:20
Reviewer Update
Vodacoms hello Peter representative gave me a call and said that he will get a his sales people to call me, I am still awaiting that call since 3pm!!!