ZD
Zulekha D

1 reviews | Active since Mar 2009

12 Jul 2016, 07:19

Pathetic service from Vodacom Repairs - the saga continues

<p>On the 29 June 2016 I logged a complaint on this site about Pathetic service from Vodacom Repairs - an insult to ones intelligence (Do not insult your client's intelligence) 2 days later a reply was posted saying that an agent would call me. On the 8 July 2016 I received an email stating I should call Vodacom. I am now on the phone with Vodacom who claims the complaint was never forwarded to them. The warranty on the phone expires in a month's time. Hence, since November last year I have not had a proper working phone.</p> <p>THANKS FOR EVERYTHING VODACOM</p> <p>I have never regretted my decision to move to Vodacom more than now!</p>

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Replies (1)
Vodacom
Vodacom's reply12 Jul 2016, 08:52
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team