1 reviews | Active since Mar 2011
Pathetic service from Vodacom & RAM Couriers
On the 30th November I upgraded my Vodacom contract. On the 3rd December I called RAM as I saw they were sending my parcel to the wrong address, I then called Vodacom to give the authorization to RAM to change the address (changed address on tracking system). Went out for delivery on the 4th, but no delivery made. 7th December went out for delivery again, but sent to the wrong address, After I called and emailed both RAM and Vodacom to change the address. 8th December again I called, changed the address, again RAM calls and says they by the wrong address. So after how many calls to Vodacom & RAM, and speaking to the delivery guys, they still haven't changed the address from the 3rd of December, this is pathetic, now this morning I see they have sent the parcel back to Vodacom. I have had to make a plan since the 4th December to be at home for the delivery, but 6 days later VODACOM & RAM still cant get the address correct. So how do I get this sorted out so I can get my parcel delivered to me, before the end of this week? 02 December 2020 10:35 CONSIGNED IN Client Site. 14:15 DEPARTED BY ROAD TO Pretoria FROM Client Site. 16:34 ARRIVED BY ROAD FROM Client Site TO Pretoria. K*** 03 December 2020 09:35 Incoming Call - Account Query - ### ***eon Crescent Montana Park Village Unit Number ## Pretoria . K*** 04 December 2020 08:38 OUT FOR DELIVERY IN Pretoria. 10:09 Outgoing SMS - Consignment has been dispatched for delivery attempt. 10:09 Outgoing Email - Consignment has been dispatched for delivery attempt. 17:56 RAMMobile NonDelivery - . 19:06 UNSUCCESSFULL DELIVERY IN Pretoria - Re-attempt delivery. K*** 07 December 2020 03:10 OUT FOR DELIVERY IN Pretoria. 05:20 Outgoing SMS - Consignment has been dispatched for delivery attempt. 05:20 Outgoing Email - Consignment has been dispatched for delivery attempt. 10:54 RAMMobile NonDelivery - . 18:30 UNSUCCESSFULL DELIVERY IN Pretoria - Unavailable - Home - No one at home. K*** 08 December 2020 07:47 OUT FOR DELIVERY IN Pretoria. 07:51 Outgoing SMS - Consignment has been dispatched for delivery attempt. 07:51 Outgoing Email - Consignment has been dispatched for delivery attempt. 08:54 Outgoing Call - Follow up Account Query - Kindly Stop delivery the client is going to request COA with sender . 17:28 RAMMobile NonDelivery - . 18:27 UNSUCCESSFULL DELIVERY IN Pretoria - Incorrect Address - Incorrect address on Waybill. K*** 09 December 2020 08:16 CLOSED IN Pretoria, RETURN TO SENDER ON PUD***. 08:16 CONSIGNED IN Pretoria (Returned on PUD***).
