PATHETIC SERVICE FROM VODACOM ONLINE

I placed an online order on Monday 16/07/2018 for a new contract with Vodacom, on the website is states that a consultant would call u in the next 24 - 48 hours, i eventually received a call from Vodacom on Friday 20/07/2018, the lady informed me that my application was successful, requested my ID number and delivery address, after this information was provided, she distinctively told me that i would receive my order on Tuesday. Today being Tuesday, i called Vodacom round about 11am to find out the status of my order , just to find out that absolutely nothing was done by them after the confirmation call, a waybill wasn't even generated, the lady tjen assured me that she would escalate the matter and get back to me ASAP, it is now 20:49 and nobody from Vodacom has even attepted to call me back, I must say the service I received since placing the order is disgusting and I would never recommend anyone to ever use vodacom online!!!!!!!!