Pathetic service from Vodacom online

<p>I called Vodacom online in mid March to do an upgrade on my existing vodacom contract. I called Vodacom a week later and they confirmed that the phone would be delivered on Friday the 17th of March, RAM only delivered the phone on Monday the 20th of March. I was on leave and unable to sign for my phone. I have been given the run around between RAM and Vodacom, the phone has still not arrived back at the Vodacom warehouse as yet. No one in Vodacom is able to resend the phone to me or cancel the upgrade as yet. It is now the 4th of April and nothing has been resolved.</p>